Frequently Asked Questions and Answers
How can I access the software?
Once you successfully made an account and received your password, you can go to web.rampmedical.com and enter with your credentials.
You can use it in all the browsers, on your computer, your tablet, or your smartphone.
How does payment and billing work?
I forgot my username or password.
I have technical problems. What can I do?
How can I cancel my account?
You can cancel your membership by sending an email to firstname.lastname@example.org with the subject “Cancel subscription” and your personal details (name and lastname).
If you are subscripted by Paypal, you can cancel the account through their platform.
Log in to your PayPal account at www.paypal.com.
Click the Settings icon next to "Log out".
Select Payments on the top menu, next to “Security”.
Select View in “Manage your Automatic Payments”.
Click on Henisaja GmbH.
Click on Cancel.
Confirm on the pop-up by clicking on Cancel Automatic Payments.
If you are subscripted through a Direct Debit mandate you can cancel:
Directly with your bank or via your online banking.
Or by submitting a ticket with GoCardless to request the cancellation here: https://support.gocardless.com/hc/en-us/requests/new
If you submit a ticket with GoCardless, please ensure you include the email address you've registered against your authorisation and include our name: Henisaja GmbH (RAMPmedical).
How does the recommendation system work?
How can I make a suggestion?
I am interested in another disease.
We are constantly developing new diseases. You can vote which one should be the next one here.
Can I try the software?
Yes! You can try the software for one day. Unfortunately, if you don’t have an access code, you need to wait until the 4th of May.
Get in touch: contact us.
You can contact us here.
Can I use it on my phone?
I do not want to jump from my clinic software to other softwares. Is it possible to have RAMPmedical integrated into my clinic software?
Yes, it is possible. If you are interested please contact us here.
Two different patients will respond differently to the same treatment. Can your software differentiate those two patients and adapt which therapy to give?
Yes. To do so we score the reliability of our sources and the similarity of the participants of studies to the patient's characteristics to calculate personalized outcomes for each patient.
How can I know where the values displayed are coming from?
By clicking on the values, a panel opens with the list of all the sources that were used to calculate the value, with their respective values, their reliability, and a link to the source itself.
How can I know why a drug is not recommended for my patient?
Patient characteristics might trigger warnings on therapies. These warnings detail briefly the reason of the warning and the measure that is to take (e.g., adapt the dose, stop the therapy). All the details are also given on the therapy detail page, accessed by clicking on a therapy.